K-Diagnostics Customer Access

Login

Customer Login

Create Account

The server must verify the account before any paid download, HWID change, technician request, or forum access is shown. See Privacy, Terms, and License.

Status

Account Status

Login to load your purchased products.

Purchased products

Your Downloads

Accepted access

Your Account Access

Support messages

Your Support Correspondence

Messages sent from your account email to K-Diagnostics support, and replies sent back from K-Diagnostics support, are shown here when they are linked to your customer account.

HWID change

Move License To New Machine

The server blocks the old issued release first. A new installer link is created only after the old license is confirmed blocked.

Demo request

Adjust Pending Demo Request

Demo requests can be edited until they are issued/accepted. Older orders, accepted demos, and blocked entries are locked.

Login to load demo request actions.

License wallet

License Wallet & Upgrade Dashboard

Customers can own multiple active products at the same time. Annual licenses renew yearly. Lifetime licenses are one-time license products. Bundle quotes credit all eligible owned licenses in the wallet.

Customer upgrades now use stored license value. The server calculates the difference before payment so customers do not pay twice.

Current product Target license

Choose a current product and target license to calculate the remaining difference.

Standard wallet

Stored value

Eligible owned Standard brand licenses are credited toward MultiBrand Standard.

Pro wallet

Credit capped

Eligible owned Pro licenses are credited toward MultiBrand Pro, capped at the current bundle price.

Upgrade formula

max(0, bundle - credit)

The customer pays only the remaining difference. Entitlements are preserved when replaced by a bundle.

J2534 conversion

DLL Conversion / Repair

Buy the conversion service first, then upload the DLL, source package, or diagnostic log here. The work runs in the background and K-Diagnostics sends the finished link to your account email and dashboard when ready.

Status

Conversion Requests

Login to see paid conversion orders and request status.

Buy Conversion Service

Technician access

Request Separate Technician Account

Technician and Remote VCI access requests are separate accounts connected to this customer login. K-Diagnostics reviews and activates them from the secure dashboard.

Request status

Technician Request

Login to request technician or Remote VCI access.

Forum

Forum Access

The same customer login grants access to the K-Diagnostics support forum.

Open Customer Forum

Customer dashboard reseller access

Reseller application and accepted account access

Submit the reseller application from the customer dashboard. After K-Diagnostics accepts the request, signed-in accepted reseller accounts see the reseller ID, reseller-only no-pricing HWID tool, and direct ordering options here.

Reseller ID: Available after reseller request is accepted.

Open reseller application Login to Customer Dashboard

Reseller bulk

Issue Customer Slots

Each successful issue consumes one paid bulk slot. Continue entering new customer details until the remaining count reaches zero.

HWID rule

Changes After Issue

Reseller-issued customers use the same HWID-change rule as normal orders: change is acceptable before the installer has been downloaded; after first delivery, the old machine/license must connect online before reissue approval.

Login to load reseller bulk slots.

Login for downloads, technician access, upgrades, and forum access.