Customer account

Login for downloads, technician access, upgrades, and forum access.

Use the same customer login for purchased product links, license changes, separate technician requests, Remote VCI requests, and the support forum.

License upgrades are quoted as the target license price minus the value of the license already owned.

Customer Login

Email Password or order token

Forgot username/password

Create Account

Reset token New password Confirm new password

The server must verify the account before any paid download, HWID change, technician request, or forum access is shown. See Privacy, Terms, and License.

Status

Account Status

Purchased products

Your Downloads

Accepted access

Your Account Access

Support messages

Your Support Correspondence

Messages sent from your account email to K-Diagnostics support, and replies sent back from K-Diagnostics support, are shown here when they are linked to your customer account.

HWID change

Move License To New Machine

Product New HWID Reason

The server blocks the old issued release first. A new installer link is created only after the old license is confirmed blocked.

Demo request

Adjust Pending Demo Request

Demo request Customer name Phone / WhatsApp HWID (manual) Upload HWID file Demo days Reason

Demo requests can be edited until they are issued/accepted. Older orders, accepted demos, and blocked entries are locked.

License type

Change License Type

Current product Target license

Choose a product and target license to calculate the difference.

J2534 conversion

DLL Conversion / Repair

Buy the conversion service first, then upload the DLL, source package, or developer log here. The work runs in the background and K-Diagnostics sends the finished link to your account email and dashboard when ready.

Paid conversion order Conversion / repair type Preferred project / file name Upload DLL/source/log package Message for Server Engineer

Status

Conversion Requests

Buy Conversion Service

Technician access

Request Separate Technician Account

Access type Technician / user name Company Phone / WhatsApp VCI Notes

Technician and Remote VCI access requests are separate accounts connected to this customer login. K-Diagnostics reviews and activates them from the secure dashboard.

Request status

Technician Request

Forum

Forum Access

The same customer login grants access to the K-Diagnostics support forum.

Open Customer Forum

Reseller

Reseller Access

Request a reseller account from the same customer dashboard. K-Diagnostics reviews and activates reseller access from the private owner dashboard.

Request Reseller Access Open Reseller Page

Reseller bulk

Issue Customer Slots

Bulk order Customer name Customer email Phone / WhatsApp Customer HWID Brand Model

Each successful issue consumes one paid bulk slot. Continue entering new customer details until the remaining count reaches zero.

HWID rule

Changes After Issue

Reseller-issued customers use the same HWID-change rule as normal orders: change is acceptable before the installer has been downloaded; after first delivery, the old machine/license must connect online before reissue approval.